D5 Architects LLP - Projects

Customer Services Academy 28/05/2009

Customer Services Academy


Value: £360k (2005)

Area: 600m2

Contract: Traditional Form Of Contract, JCT Intermediate

Role: Lead Consultant (Project Manager), Architect for RIBA Work stages A > L

Client: Central Trains (National Express Group)

Sector: Commercial, Education

The Central Trains (now London Midland) 'Customer Services Academy' provides a training facility for the basic and developmental training of all staff. The internal refit of this 1960's office accommodation has created a high quality environment with open, flexible and contemporary accommodation designed specifically for training purposes employing a number of solid, glazed and folding siding partition systems. The fully serviced fit out was completed from design to completion in a very short programme requiring D5's intensive coordination and management of the entire team in order to realise the project to the high standards aspired to by all involved. The academy accommodates flexible training rooms, administration facilities, refreshment area and IT suites and has proven to be a very successful facility for trainers and staff delegates.